Return Policy

LOST OR STOLEN PACKAGES

Shipments lost or misdirected in transit to the destination will be re­shipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to assist with filing a claim. 

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.

 

DEFECTIVE/DAMAGED ITEMS PROCESS:

• Use your smartphone to take pictures of the defective or damaged area and email the images to infor@crestviewalldressedup.com including the tag in the image showing it is still attached.
• Indicate "Defective" or "Damaged" in the subject line.
• Include your first and last name, order #, and product code/name of the item.

You will receive a response from us within 48 hours.

• CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.